Terms of service

Who we are

Tripsmith Holidays, 14 Church Street, Bengaluru 560001, is a tour operator registered in Karnataka. When you book with us you are booking with the four of us, not a marketplace — the person who answers the phone is the person who planned the trip.

What a package includes

Exactly what the package page lists under "Included". Anything under "Not included" is paid by you locally, and we say what it usually costs so there are no surprises.

Hotels are the ones named on the page. If a hotel cannot honour a booking we move you to one of the same standard or better and tell you before you travel.

Prices

Per person, in Indian rupees, for the sharing shown (double, triple, child, or a single supplement). Prices on the site are for the departure date shown next to them and hold for 7 days from a written quote.

GST at 5% applies to the package price and is shown on your quote and invoice.

Booking and payment

Seats are held for 10 minutes while you pay. A booking is confirmed when the payment goes through, and we email a confirmation with a booking reference; if the time runs out first, the seats go back on sale.

You can pay in full, or — when the package offers it — a deposit now of 25% of the total after any discounts, rounded up to the rupee, and the balance by 30 days before departure. Departures 30 days away or less are paid in full at booking.

The balance can be paid in parts of at least ₹1,000, from your account. If it is still unpaid after 2 days’ grace, we may cancel the booking; it is then refunded under our cancellation & refunds policy, counted from the day we cancel.

Changes and cancellations

One date change per booking, from your account, subject to seats on the new date: free 30 days or more before departure, ₹1,000 a traveller from 15 to 29 days before, and 14 days or fewer before only by talking to us. Any difference in fare is paid or refunded. Cancellations follow our cancellation & refunds policy, linked from every package page.

Your responsibilities

• Carry a government photo ID for every traveller — hotels and ferries ask for it.
• Tell us about medical conditions, dietary needs and anyone under 12 or over 70 at booking, so the trip is planned around them.
• Be at the pick-up point on time; the coach or car cannot wait for late arrivals, and joining later is at your own cost.
• Look after your belongings; we are not responsible for loss or theft during the trip.

Our responsibilities and their limits

We choose our partners carefully, but we do not run the hotels, coaches, ferries or airlines ourselves. We are not liable for delays or changes caused by weather, road closures, strikes, ferry cancellations or events outside our control — but when they happen we rebook, reroute and stay on the phone until it is sorted out.

Our liability for any claim is limited to the amount you paid us for the trip.

Disputes

Talk to us first — hello@tripsmith.in or +91 98450 12345 — and we will try to fix it within seven days. Anything that cannot be resolved is subject to the courts of Bengaluru.