Who we are
Tripsmith Holidays, 14 Church Street, Bengaluru 560001, is a tour operator registered in Karnataka. When you book with us you are booking with the four of us, not a marketplace — the person who answers the phone is the person who planned the trip.
What a package includes
Exactly what the package page lists under "Included". Anything under "Not included" is paid by you locally, and we say what it usually costs so there are no surprises.
Hotels are the ones named on the page. If a hotel cannot honour a booking we move you to one of the same standard or better and tell you before you travel.
Prices
Per person, in Indian rupees, for the sharing shown (double, triple, child, or a single supplement). Prices on the site are for the departure date shown next to them and hold for 7 days from a written quote.
GST at 5% applies to the package price and is shown on your quote and invoice.
Booking and payment
A booking is confirmed when we receive the advance — 30% of the package price — and send you a confirmation with a booking reference. Until then seats are not held, and dates that fill up on the site do fill up.
The balance is due 21 days before departure. For bookings made inside 21 days, the full amount is due at booking.
Changes and cancellations
One free date change up to 30 days before departure, subject to seats on the new date. Name changes are free at any time. Cancellations follow our cancellation & refunds policy, linked from every package page.
Your responsibilities
- Carry a government photo ID for every traveller — hotels and ferries ask for it.
- Tell us about medical conditions, dietary needs and anyone under 12 or over 70 at booking, so the trip is planned around them.
- Be at the pick-up point on time; the coach or car cannot wait for late arrivals, and joining later is at your own cost.
- Look after your belongings; we are not responsible for loss or theft during the trip.
Our responsibilities and their limits
We choose our partners carefully, but we do not run the hotels, coaches, ferries or airlines ourselves. We are not liable for delays or changes caused by weather, road closures, strikes, ferry cancellations or events outside our control — but when they happen we rebook, reroute and stay on the phone until it is sorted out.
Our liability for any claim is limited to the amount you paid us for the trip.
Disputes
Talk to us first — hello@tripsmith.in or +91 98450 12345 — and we will try to fix it within seven days. Anything that cannot be resolved is subject to the courts of Bengaluru.
Questions about any of this? Contact us — a person answers.