If you cancel
Every package on this site follows the same schedule, counted from the departure date:
- 30 days or more before departure: full refund, minus any non-refundable flight or train tickets we bought for you
- 15 to 29 days before departure: 50% of the package price is retained
- 14 days or fewer before departure: no refund
If we cancel
If a departure does not reach minimum numbers, or cannot run safely because of weather, road closures or ferry cancellations, we tell you at least 10 days before departure and offer a full refund or a free move to another date. Departures marked "guaranteed" run regardless of numbers.
Changes
One date change per booking, from your account, subject to seats on the new date: free 30 days or more before departure, ₹1,000 a traveller from 15 to 29 days before, and 14 days or fewer before only by talking to us. Any difference in fare is paid or refunded.
Leaving a trip early
If you leave a trip after it has started, unused hotel nights and services are not refundable — they were paid for before you arrived.
How refunds are paid
To the original payment method within 7 working days of our confirming the cancellation in writing. Bank charges, if any, are deducted.
Questions about any of this? Contact us — a person answers.