If you cancel
Every package on this site follows the same schedule, counted from the departure date:
- 30 days or more before departure: full refund, minus any non-refundable flight or train tickets we bought for you
- 15 to 29 days before departure: 50% of the package price is retained
- 14 days or fewer before departure: no refund
If we cancel
If a departure does not reach minimum numbers, or cannot run safely because of weather, road closures or ferry cancellations, we tell you at least 10 days before departure and offer a full refund or a free move to another date. Departures marked "guaranteed" run regardless of numbers.
Changes
One free date change up to 30 days before departure, subject to seats on the new date. Name changes are free at any time. Changes inside 30 days are treated as a cancellation and a new booking.
Leaving a trip early
If you leave a trip after it has started, unused hotel nights and services are not refundable — they were paid for before you arrived.
How refunds are paid
To the original payment method within 7 working days of our confirming the cancellation in writing. Bank charges, if any, are deducted.
Questions about any of this? Contact us — a person answers.